Why do we have an engineer login to the system?

The login is kept for maintenance or incident retrieval. HDCCTV employees will never access your system without permission.

All HDCCTV systems have an Engineer login so that when our customers request footage retrieval, or our technicians are performing system maintenance, that we can access the system. This also allows our technicians to perform maintenance tasks remotely on request of a customer without needing them to provide us with their own credentials.

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It is important to stress that HDCCTV employees never access your system without permission, and that all access is logged on the recorder should access need to be reviewed.